1. Who we are
M2 Drinks is based at Vlamingstraat 47, 2713 RT Zoetermeer, The Netherlands. Chamber of Commerce: 97296066. VAT identification number: NL005261836B16. Email: suppliers@m2mocktails.com.
2. Who these terms apply to
These terms apply to orders placed through our online store. Our website is designed for hospitality businesses, but individuals may also order. If you buy for personal use, you are a consumer and mandatory consumer rights apply. If you buy for your business, the business terms apply. Entering a company name does not automatically make a personal purchase a business purchase.
3. Products and use
M2 Drink Bases are concentrated bases for preparing drinks. Follow the preparation, storage and shelf-life information on the packaging. Check ingredients and allergens before use. Product images are illustrative; the product description determines the contents and characteristics supplied. This does not limit your right to a product that conforms to the agreement.
4. Prices and ordering
Prices are in euros. Our online store displays business prices excluding VAT. VAT and any shipping costs are specified at checkout. Shipping costs are shown before payment. Check the products, quantities and address details you have selected. After placing your order, you will receive an email confirmation. Keep it for your records.
We are not bound by an obvious pricing or input error that you could reasonably have recognised as a mistake. If this occurs, we will contact you. We will not substitute products without your agreement.
5. Payment
Pay using one of the methods available at checkout. We process your order after receiving payment. A VAT invoice is available through the order status page once it has been created.
6. Shipping and delivery
We dispatch within 2 working days of receiving payment. Delivery time is additional. Within the Netherlands, shipping is free on product orders of €95 excluding VAT or more after discounts; below this amount, shipping costs €6.95 excluding VAT. At 9% VAT, these amounts are €103.55 and €7.58 including VAT. See our shipping policy.
We will inform you of any delay. Consumers retain their statutory rights in the event of late delivery. For consumer purchases, the risk of loss or damage remains with us until you or a nominated third party receives the product, subject to the legally permitted exception where you engage a carrier not offered by us.
7. Returns and cooling-off period
We do not offer a voluntary right of return for business purchases. Consumer purchases are subject to the statutory 14-day cooling-off period after receipt. Details, return costs, refunds and the model form are set out on the Returns & complaints page. These terms do not affect your rights if a product is incorrect, damaged or defective.
8. Complaints and conformity
Is something wrong with a product or delivery? Contact suppliers@m2mocktails.com and include your order number if possible. We will assess your complaint and offer a solution in accordance with applicable law. Consumers are entitled to products that conform to the agreement; this right is not limited to the cooling-off period or a commercial warranty period.
9. Privacy
We process personal data for purposes including orders, payments, shipping and customer service. Our privacy policy explains how we handle this data and the rights you have.
10. Applicable law and changes
Dutch law applies to the agreement. This does not deprive consumers of mandatory protections that would otherwise apply to them. Disputes may be brought before the court competent under the law. The version of these terms that applies when you order continues to apply to that order. Later changes do not apply retrospectively.
Last updated: 8 November 2026