Business orders
We do not offer a voluntary cooling-off period or accept voluntary returns for business purchases. This also applies to unopened bottles. If you receive an incorrect, damaged or defective product, we will resolve the issue in accordance with applicable law. This policy does not limit your rights in the event of a failure to fulfil the agreement.
Consumer orders
Buying as a consumer, for personal use? You may withdraw from your online purchase without giving a reason within 14 days after the day on which you or a third party nominated by you (other than the carrier) receives the products. For an order delivered in separate shipments, this period starts after receipt of the last product. You may also withdraw before delivery.
Before this period ends, clearly notify us that you wish to withdraw. You can email suppliers@m2mocktails.com or write to M2 Drinks, Vlamingstraat 47, 2713 RT Zoetermeer, The Netherlands. Include your name, order number and products. You may use the model form below, but this is not mandatory. Prior permission is not required.
Returning products and refunds
Return the products within 14 days after notifying us of your withdrawal to M2 Drinks, Vlamingstraat 47, 2713 RT Zoetermeer, The Netherlands. You are responsible for the direct return shipping costs. Pack glass bottles carefully and keep proof of postage.
We will refund the amounts due within 14 days of your withdrawal notice, using the same payment method unless we agree otherwise at no cost to you. We may withhold the refund until we receive the products or you provide evidence that you have sent them back, whichever is earlier. If you withdraw from the entire order, we will also refund the cost of our least expensive standard delivery option. Additional costs for a more expensive delivery method chosen by you are not refunded.
Handling the products with care
During the cooling-off period, handle the products only as necessary to establish their nature, characteristics and functioning. You may be liable for diminished value caused by handling beyond this. Selling beverages does not in itself exclude your statutory cooling-off period.
A complaint or delivery problem?
Email suppliers@m2mocktails.com with your order number and a description. Photos help with damage or incorrect items but are not a requirement for exercising your statutory rights. Where the error is ours, we will not charge you necessary return costs. Consumers retain their statutory right to a conforming product after the cooling-off period.
Model withdrawal form
To: M2 Drinks, Vlamingstraat 47, 2713 RT Zoetermeer, The Netherlands; suppliers@m2mocktails.com.
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
- Product(s):
- Order number (if known):
- Ordered on / received on:
- Name of consumer(s):
- Address of consumer(s):
- Date:
- Signature (only if submitted on paper):
Last updated: 8 November 2026